Privacy Policy

Effective Date: 01-Jul-2025

Firenzé Studio ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website (www.firenzestudio.com), including making bookings, placing orders, or subscribing to marketing communications.

1. Information We Collect

We may collect and process the following information:

  • Appointment Bookings: When booking via our third-party system (Timely), we collect your name, contact details, and appointment information.

  • E-Commerce Orders: When you place an order through our Squarespace-powered online store, we collect your name, email address, phone number, billing/shipping address, and payment details.

  • Marketing Subscription: If you sign up for our newsletter, your email address is stored securely in our Mailchimp account.

  • Website Usage Data: We use Google Analytics and Google Tag Manager to collect anonymized data on how visitors interact with our website, including location (approximate), device type, and pages visited.

2. How We Use Your Information

We use your personal information to:

  • Confirm and manage your salon appointments

  • Fulfill and ship your online orders

  • Communicate order or booking updates

  • Send newsletters and promotions (if you’ve opted in)

  • Analyze website performance and improve user experience

3. Third-Party Services

We rely on trusted third-party services to deliver our core services:

Each of these services has its own privacy and security policies governing the data they process.

4. How We Store and Protect Your Data

We take appropriate security measures to protect your data from unauthorized access, alteration, or loss. Data may be stored on secure servers provided by Squarespace, Timely, or Mailchimp, depending on the service used.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request correction or deletion of your information

  • Withdraw consent for marketing communications

  • Object to or restrict certain types of data processing

To make a request, please email us at privacy@firenzestudio.com.

6. Cookies

We use cookies on our website to:

  • Ensure proper functionality

  • Analyse website traffic via Google Analytics

  • Provide a more personalized browsing experience

You can manage your cookie preferences through your browser settings.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Updates will be posted on this page and, where appropriate, notified via email.

8. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Firenzé Studio
1 Bank Street, Alloa, FK10 1HP
Email: privacy@firenzestudio.com